Terms & Conditions


 

Customer Service
We can be contacted on 01832 733374 between 9am-4pm,Monday to Friday. Calls charged at your telephone providers national rates. Alternatively please email us: customerservice@plants2gardens.com or use the online conact us form.

Money BackGuarantee

If you are dissatisfied with your item, returns will be dealt with upon receipt unused in the manner it was delivered to you.  Plants2Gardens will refund the cost of sending an item back to us if itís defective, damaged or incorrect.

Consumer Rights

The statutory rights of the consumer are not affected by the terms of our service.

Cancellation Policy

If for any reason you need to cancel your order please phone us on 01832 733374 or email us customerservice@plants2gardens.com as soon as possible. However, as we endeavour to ship your order very quickly, it may not always be possible to cancel your order. If an item is cancelled whilst in transit, a £10 re-direction charge will be made for return of the goods back to us without receipt. If this is the case, please follow the returning goods procedure.

Returning Goods


We have split returns into two sections these are

1)Faulty Goods
2)Unwanted Goods.

Faulty Goods
If you receive an item that is damaged, please inform us as soon as possible. We will offer either a replacement item to be sent, or a full refund for the item(s) only. If you request a refund we would ask that the faulty item(s) is/are returned within 14 days. If you require an exchange we will replace goods deemed faulty to ensure this deadline is met. We reserve the right to get a manufacturers inspection before we refund or exchange to verify an official decision of some complaints.

Unwanted Goods/Wrong sizing
You have the right to cancel your order within 7 working days commencing the day after you receive your goods. The unwanted item(s) must be returned undamaged and in original packaging to receive a full refund. We will refund the cost of the item(s), excluding courier costs - and that you return in the above condition, within 30 days from the e-mail notification of your intention to cancel. (this must be within 7 days of receipt of goods).