Ordering & Payment


Customer Service

If you cannot find the product you are looking for please contact us via the online form and we will endeavour to assist you in any way we can

Online Orders

You can buy items online via a secure credit card ordering system. We accept PAYPAL, VISA, MASTER CARD, SWITCH, DELTA cards. Please complete the details as requested. When fully completed, click on "Submit Order Now" button. You will receive an automated e-mail response confirming that your order has been processed. At the same time, we will receive notification of your order.

Plants2Gardens Ltd reserves the right to decline any order that we deem not to be genuine. If this is the case an alternative method of payment can be discussed. We also do not send out credit card receipts with your invoice, as this holds your credit card number. If you would like this copy, we can arrange for it to be posted to you, but this is at your own risk.


Payment

Payment will be taken as soon as the card is accepted. If you get a notification for any reason the card has been unsuccessful then no payment will be taken from your card and we will be in touch to help you. If payment is by cheque, or pending 'e' cheque via paypal - the goods will be dispatched once the cheque has cleared.


Paypal payments will be directed to the paypal site where you can then pay for your goods.

Security

All online orders are processed securely using 128bit SSL encryption secured and processed by SagePay, Plants2Gardens. We do not store any of your card details.  If you do not wish to order online then please contact us using the online form or call ourCustomer Service Team on 01832 733374 or email customerservice@plants2gardens.com  

Cancellation 

If for any reason you need to cancel your order please email us or phone us on 01832 733374 as soon as possible. However, as we endeavour to ship your order very quickly, it may not always be possible to cancel your order. If an item is cancelled whilst in transit, a £10 re-direction charge will be made for return of the goods back to us without receipt. If this is the case, please follow the returning goods procedure

Complaints

If you have any queries or complaints regarding our services please contact us in one of the following ways:

Email: customerservice@plants2gardens.com

Telephone: 01832 733374

Post: Customer Services

Plants2Gardens Ltd
The Nursery
Manor House Farm
Woodford
Northamptonshire
NN14 4ES
England


We endeavour to reply to all queries and complaints within 2 working days of receipt.

Please note: This is a working nursery that is not open to the public. Visitors will be accepted by appointment only. 


All of our prices are inclusive of VAT.
Company Name: Plants2Gardens Ltd
Company Registration No: 09114958
Company VAT NO: 191317218